Post Sale Assistance

No Quibbles Guarantee 

If you are not satisfied with a product that you have bought, please return it to us for a full refund. We regret, however, that we cannot refund return postage costs for non-faulty products.

The Australian Botanics Company makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact The Australian Botanics Company within 3 days of receipt and return the package within 14 days, for a replacement to be sent.

If you have not received your order within 14 working days from the dispatch date, customers should contact Customers Services on tel: (UK) +44 1274 945 744.

Refunds 

If your purchase from The Australian Botanics Company is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.

Cancellation

You may cancel your order by informing us of this by e-mailing info@australianbotanics.com any time up to seven days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier.

Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our Customer Service Representatives at the address above. 

Goods can be returned to the following address:

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